Joe Schwartz | Travel Sites Editor
Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.
Kayak.com has become one of the most popular sites for finding the best travel deals all over the world. From flights to car rental, hotels and travel packages, the Kayak travel site has an easy to use service for booking your vacation or business travel. You also know you’re getting the best deal (or not) because Kayak allows you to compare prices with some of the top competitors.
You can join Kayak for free. Your account allows you to save search results, track prices, sync bookings, build itineraries, receive real time alerts, and access your account from your mobile device. Price alerts make it easier to find the best deals. Kayak sends deals right to your email so you can purchase flights at the lowest price. You can also automatically compare their prices with the top competitors right from their website.
Overall, Kayak.com is easy to use. The main homepage features a straightforward search bar to look up flights, hotels, car rentals, and vacation packages. The site also has many search filters such as price range, airline, 1 stop, 2 stops, and so on. You can also set up price alerts to get the best deal for your trip. Kayak especially excels in usability because it includes the “flexible dates” option so you can compare prices between a few days before or after you plan to travel.
The only down side with Kayak, as with other sites, is that it does require some extra time to sift through a large number of flights and deals before finding the one that suites you best. Therefore, we recommend using search filters such as airline, number or layover, price range, etc. to make the process easier.
While Kayak does offer good service overall, the company has received service complaints which have slightly tarnished its reputation. Some complain about glitches on the site that have accidentally booked them for the wrong trip. Some customers report issues with car rentals in which the pickup place is too far from the airport.
That being said, most people report positive experiences traveling with Kayak. Their website contains an FAQ and blog. They also host social media pages on Facebook, Twitter, YouTube, and Instagram.