Expert Kayak Review 2018

Review top Travel Sites to find the best deals on flights, car rentals, hotels, and vacation packages.

Overview

Kayak.com has become one of the most popular sites for finding the best travel deals all over the world. From flights to car rental, hotels and travel packages, the Kayak travel site has an easy to use service for booking your vacation or business travel. You also know you’re getting the best deal (or not) because Kayak allows you to compare prices with some of the top competitors.

Features

You can join Kayak for free. Your account allows you to save search results, track prices, sync bookings, build itineraries, receive real time alerts, and access your account from your mobile device. Price alerts make it easier to find the best deals. Kayak sends deals right to your email so you can purchase flights at the lowest price. You can also automatically compare their prices with the top competitors right from their website.

Search Options

When using a travel site, you can get things done faster by having specific search options and filters. That way, you find the best options that fit your budget. Kayak has all kinds of search parameters for booking your travel plans. The main categories available include hotels, flights, cars, travel packages, and cruises. Then, you can adjust search filters to more specific options like airlines, price range, dates (including flexible dates), number of stops, and so on. You can also conveniently change the currency. Overall, the Kayak travel site makes it fast and easy to look up and book your travel plans.

Ease of Use

Overall, Kayak.com is easy to use. The main homepage features a straightforward search bar to look up flights, hotels, car rentals, and vacation packages. The site also has many search filters such as price range, airline, 1 stop, 2 stops, and so on. You can also set up price alerts to get the best deal for your trip. Kayak especially excels in usability because it includes the “flexible dates” option so you can compare prices between a few days before or after you plan to travel.

The only down side with Kayak, as with other sites, is that it does require some extra time to sift through a large number of flights and deals before finding the one that suites you best. Therefore, we recommend using search filters such as airline, number or layover, price range, etc. to make the process easier.

Customer Support

While Kayak does offer good service overall, the company has received service complaints which have slightly tarnished its reputation. Some complain about glitches on the site that have accidentally booked them for the wrong trip. Some customers report issues with car rentals in which the pickup place is too far from the airport.

That being said, most people report positive experiences traveling with Kayak. Their website contains an FAQ and blog. They also host social media pages on Facebook, Twitter, YouTube, and Instagram.

Joe Schwartz | Travel Sites Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • Flexible dates
  • Travel packages
  • Competitor comparison
Cons
  • Service complaints
  • Difficult to contact support
Bottom Line
The Kayak travel site offers a place for deals on flights, hotels, car rental, & travel packages on desktop & mobile.
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