Expert Hotels.com Review 2018

Review top Travel Sites to find the best deals on flights, car rentals, hotels, and vacation packages.

Overview

Hotels.com offers a comparison site for the best deals on hotels, vacation homes, hostels, and bed and breakfasts around the world. Although the site focuses on just hotels, it’s streamlined search engine means easy navigation and more detailed search filters for the most suitable accommodations based on your needs. You can get a free night’s stay at a hotel for every 10 nights that you book through the Hotels.com Rewards Program. Hotels.com also boasts 24/7 customer support by phone.

Features

Hotels.com travel site comparison offers user-friendly features to enhance your booking experience. You can easily sign up for a free account to manage bookings. The Hotels.com price guarantee means the site will match the price for the same hotel found on another site. The site will refund the difference directly to your bank account.

The Hotels.com Rewards Program means that users can collect a free night at a hotel after booking 10 nights at any hotel. The rewards program also unlocks lower prices than those featured on the website.

Search Options

As the name suggests, Hotels.com specializes in deals on hotels. Search filters go far beyond just hotels and include apartments, bed and breakfasts, hostels, guest house, inns, and vacation homes. You can refine filters based on neighborhood, facilities, and nearby landmarks. Hotels.com also allows users to choose themes such as adventure, boutique, business, casino, family-friendly, historic, luxury, romantic, and spa hotel. In addition, travellers with special needs can search for lodging with handicap features like accessible bathrooms, in-room accessibility, and roll-in shower.

Ease of Use

Because the site focuses on hotels, the streamlined features make it easy to navigate, especially compared to other travel sites that pack a lot of search filters onto one site. Because the site focuses on hotels, you get more refined search options to help find the most suitable accommodations to suit your needs.

Customer Support

You can get in touch with Hotels.com directly by phone or email. Hotels.com offers 24/7 toll-free phone support. For self-service, you can read more in the FAQ section of the website. The website also features dozens of travel guides for different cities and regions around the world. Hotels.com also allows you to submit feedback about hotels booked through the site.

Joe Schwartz | Travel Sites Editor

Our chief content editor, Joe manages a diverse team of content writers. He holds a degree in online communications and his writing has been featured in a wide range of online publications.

Pros
  • Lowest price guarantee
  • Handicap search filters
  • Rewards program
Cons
  • Only hotels
Bottom Line
Hotels.com provides a comparison site featuring deals on hotels, bed & breakfasts, hostels, & vacation homes.
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